Terms and Conditions

1.   PAYMENT + POSTAGE CHARGES

 a)  Payment is by PayPal which we feel is the fastest + safest method.  However, we are happy for you to also pay by cheque if this is easier, so please just e-mail us first for details, but we would have to wait for the cheque to clear before we can post your jewellery out to you.

b)  We add the following postage rates per item:- Ear-rings - £1-99, Necklaces - £2-99 + Bracelets (single) - £1-99, wraparound bracelets (heavier due to the amount of beads used) £2-99.  This will automatically be added at the PayPal stage of your purchase.  If you purchase more than one item, we are happy to offer a reduced postage rate. These postage rates apply to the UK only.

c)  Overseas postage charges - we are more than happy to accept orders from overseas and to post further afield.  Please just e-mail us with your requirements and we can then advise of the relevant charges.

d)  We aim to post items that are in stock (ie on our website) within 3 working days.  If, for any reason, this is not possible then we will inform you of any delay as soon as possible.

e)  All items will be sent by 1st class post and a receipt obtained.  Should you wish your item to be sent by Recorded or Special Delivery, this will incur an additional charge.

2.  OUR JEWELLERY + GENERAL INFORMATION

a)  Please note we only ever make one of any piece of jewellery so each item is unique. This means you will never see anyone else wearing the same piece - no going to a wedding wearing that Monsoon dress and necklace only to find someone else wearing exactly the same thing....! 

b)  All items remain the property of Fat Fairy Jewellery until payment is received + cleared.

c)  Items made specifically to order will be made as soon as possible and on confirmation of your order, we will advise you of an estimated delivery date - usually within a week.  Again, if a delay is experienced for any reason - ie late delivery of a specific order of beads for example, we will then, of course, advise you accordingly.

d) Due to the small parts involved, please note that our jewellery is only designed to be worn as an item of costume jewellery and is not intended as, or should be given, as a toy.  Therefore, we advise that it should not be given to children under the age of 12 as a precaution.

e)   Nearly all the wire and jewellery findings that we use, are 'silver-plated'.  Should you wish for sterling silver to be used - for example sterling silver ear-wires, then please advise us and we can quote you an amended price accordingly.

f) Please also note that with the 'silver-plated' jewellery, this should be kept in a box to avoid tarnishing of the 'silver-plate'.

g) All the pearls we use in our jewellery are either fresh-water pearls, Swarovski pearls or glass pearls.  It will state on the item which have been used.  Please note that you should not spray perfume or hairspray when you are wearing pearls as this can dull their appearance.  The best thing to do is to spray your perfume or hairspray, leave for 5minutes and then pop your jewellery on.

3. REPAIRS

We have had lots of enquiries regarding repairing or restringing items of jewellery.  This is sometimes possible depending on the item itself, so please e-mail us (with a photo if possible) and we will do our best to help you.

4.  REFUNDS + RETURNS

We want you to be 101% happy with the item you have purchased from Fat Fairy Jewellery.  If, for any reason, you are not then we ask that you contact us as soon as possible to discuss this with us.

      

 

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